Process Outsourcing … Unlimited

Shinning Gulf for Marketing & Business Solutions Ltd. (SolexPLUS) is a professional Business Process Outsourcing (BPO) company which was established in Jeddah, Saudi Arabia,  by Saudi Investors. Its purpose is to provide an unmatched process outsourcing experience for leading organizations in Saudi Arabia and across the region.

Our vision  is to provide top quality service and become the pioneers of the BPO industry in the region. We have a mission to deliver professional BPO services with a tangible Rreturn On Investment to diversified business segments and a promise to induce more value to organizations, brands and customers.

At SolexPLUS, we believe that in the increasingly competitive landscape of Saudi Arabia, professional process outsourcing delivery will be the key to customer attraction, conversion, satisfaction, retention, and growth. SolexPLUS is setup to address the increasing demand for BPO in the region.

 

SolexPLUS Delivery Center Facilities:

In March 2009 our first Customer Management Center began operating in Jeddah. The center comprises of 5000 square meters of office space and has the capacity for 600 agents, both male and female, to work in a single shift. The center is built in partnership with Teletech (www.teletech.com), a global leader in the BPO industry.

The center has leading edgeultra modern equipment, technologies, and infrastructure. In accordance to Saudi Labor Laws, and to ensure our employees' ultimate satisfaction, facilities such as a cafeteria and day care center are also available. along with other facilities like cafeteria, crèche etc. to meet the Saudi Labor Laws and ultimate employee satisfaction. The employees also benefit from access to lto lIt has libraries, training rooms, and recreation rooms for the benefit of employees. SolexPLUS is also planning to open centers acrossin other regions in KSA as well as and in other MENA countries.

 

Our Clientele

Since our founding in 2009, SolexPLUS has taken pride in helping clients of all sizes achieve their customer care goals by making service delivery simple and pain-free.

Regardless of whether a company is just a start-up, a corporation, or something in between, our services and solutions serve our clients in the best possible way and their high expectations and needs push us forward each and every day.